I recently brought my Suburban to this dealership due to an unusual sound coming from the rear end. After a week of waiting, they diagnosed the issue as a compressor problem, and I proceeded with the repair, which I paid for in full. Upon driving the vehicle off the lot, the issue persisted exactly as it had before. I contacted the dealership to inform them that the problem had not been resolved, expecting that they would prioritize the matter. Instead, I was told that it would take an additional three days for them to diagnose the issue again, and that I would be charged another diagnostic fee if it was unrelated to the original problem. As anticipated, the dealership returned with a new issue that should have been identified during the initial inspection. Not only did they insist on charging an additional diagnostic fee, but their repair estimate was more than double the quote from a reputable independent repair shop. I declined further work, and when I went to pick up the vehicle, I was told that they had removed the diagnostic fee and acknowledged a misquote of over $1,200. This experience has severely impacted my trust in this dealership. I cannot recommend a business that treats its customers with such a lack of transparency and professionalism. I will not be returning for any future service needs.

I had to perform my first maintenance on my C8 Corvette, and was struggling to find a location that could take me in at short notice, as I also had a nail in my tire, and along came the Service Department at Steve Rayman Chevrolet! Their friendly and courteous staff were awesome! Everyone was so polite and helpful! I must say, My Service Advisor, Alexandria “Alex,” was a total rockstar; seeing my service through final completion! This is now my dealership of choice! Thanks Team!!

DO NOT GO HERE! They do not appreciate a customer’s time and money and used car sales or service. The latest service appointment that I went to I had an appointment at 12:30 PM and left at 6 PM to which the advisor tried to overcharge me.

Showed flexibility. Service was prompt, accurate and friendly. I couldn't ask for more. Highly recommended

They were every professional, kept me updated promptly, and did great work. When I needed a ride to enterprise they got me an Uber very quickly.

My car was at the shop for 20 days for a steering column. I was told it would take a week to fix. They never updated me on the process and when I would call, no one would answer. I eventually went to the shop and called from the parking lot. No one answered but the ENTIRE service team was sitting in the office that day. I got there and 3 other people were there asking for updates on their car as well. The least they could do was communicate with us. Then on top of all of this, they order the wrong part for my car so that delayed it another week. Finally once the car was done, I was overcharged 600 dollars in comparison to the all in rate. Once that was fixed, I finally got my car and the low tire indicator was on. Unsure if this means the car was driven and tested for the issue or not. Overall this was a bad experience in comparison to any dealership that i've ever visited. I would literally go anywhere else moving forward.

Great staff and service, no complaints at all from me. Work is always spot on.

Service department is terrible! Rude and didn’t bother to let me know the car was ready.

Reasonable, Affordable, Reliable and Respectful.. .They did a great job on my repairs.. I have a great appreciatiin for them

I recently had the pleasure of purchasing a truck from Ms. Keisha McCaster at Steve Rayman Chevrolet. What truly set Keisha apart is her extensive knowledge of the automotive industry and the vehicles they sell. She took the time to listen to my preferences and patiently answering all of my questions and providing valuable insight. Her expertise made the entire buying process stress-free and smooth. Throughout the buying process, Keisha demonstrated a genuine commitment to my satisfaction. Her follow-up after the sale was equally impressive, ensuring that I was completely satisfied with my purchase. Nate

My advisor isn’t organized,the agent quoted one price when the agent found out I had repair insurance my bill went up, also didn’t return calls or few text messages. When I picked up my car I was speaking with the manager about the bill the advisor never came into the office to see if everything was ok or did I need any assistance

I ordered a tire 1/02/25 I was told it would be there within the hour . Came back end of day still tire . Came back the next day no tire. I called I either was hung up on or no answers the phone . Long story short I got a refund I will not be getting my car serviced from there again. Not worth my time .

I loved how right from the start I was welcomed in and Because I wasn't sure I was directed to who I was supposed to be working with.

Quite simple I felt like a number instead of a customer. I definitely did not feel like I would highly recommend for a friend or go back to them myself.

I always Bring my vehicle to Steve Rayman because they have astonishing service and Jennifer B was very helpful with everything!

Took my car in for heater repair just prior to Halloween. I still do not have it back. I was told previously it was ready about three weeks ago, and when I went to pick up the car and paid, i drove down the road only to learn that new issues were present resulting from improper reassembly and missed by service technicians test drives resulting in steering linkage issues and problems with traction control. The car was unsafe to drive and presently remains in service. Calling up to the department to get updates on completion timing fails every time. It doesn't matter if I leave a message and it doesn't matter what I say in the message, I do not get a return call. As I write this review, I still can not say here what day I will get my car back despite multiple outstanding requests for update over the last week. It was promised back to me two weeks ago by Service Director Daniel, but I haven't even heard back from him with updates. The only way I seem to be able to get updates on my car repair is to randomly show up in person and wait for hours until someone at the dealer takes the time to figure it out. I don't know what is wrong with this dealer's service department, but it is seriously broken and it's unlikely that I will return at this point. Hopefully this review reaches someone who will take the lead and get this turned around in favor of completing my car repair and turning around my very unfavorable customer service experience. Keith by far was the best person helping me, but i presume even his hands were tied in resolving this issue.

Weak communication, timeliness was slow, issue that took days to address took days at another car repair. Erroneously accused me of stealing, and then didn’t apologize when their own computer showed it was an egregious mistake…

Phenomenal. Experience. The customer service is second to none. Outstanding job and would shop there over and over

The service was efficient, including courtesy rides to and from the service department. I was pleased with the service.

The dealership is trying to keep my equity of my truck that I traded in. Trying to charge me a restock fee of a car deal that didn’t go through due to finance mistake on their part which voided the car I was suppose to buy but once I return the car the dealership wants to keep my equity in my traded car. They are trying to justify why they should keep $8700 of restock fee of a vehicle I had for 10 days and 400 miles. I wanted to return the vehicle when it was at 200 miles but they kept having me come in to try to sign a new contract which will force me into a new car. I’m waiting on my full equity with doc fees only. If not I will be taking the dealership to court. I never signed a document saying if I don’t want the car I will be paying a 20 percent restock fee. In fact I signed a document saying if the deal doesn’t go through they will charge me .50 a mile or/and $5 a day but now things change because I don’t want their car.

I had a terrible experience at my last appointment. Scheduled for an oil change at 9;30 am and didn't get pout of the shop until 2:30 pm. The employees that received the vehicles did all they could do, however seems like the mechanics was extremely slow getting tasks done. I think it should have taken no more than 2 hours to do an oil change and tire rotation. That's considering other tasks they were performing! Very disappointed former customer!!!

Employees are well experienced in what they were doing. They took excellent care of me.

Quick fast easy service. Car rides smooth now. Great offers for future needs as well.

Chante was amazing! Nothing more nothing less, I’m referring everyone to her! I love my car!

Worst experience ever, dropped my vehicle off for a simple diagnostic, it was there for a week, no touched the vehicle