Customer Testimonials
My experience at Steve Raymond was easy and excellent. Everyone treated us well. We were not pressured and was able to purchase what we wanted and could afford.
Awesome Atmosphere Awesome customer service.. Great job on yhe srvice provided! Left with satisfaction. WOW
This dealership has always been the place where I get my vehicles. Yaya was very patient with me and answered every question I had.
I had a great experience at Steve Raymond Chevrolet. My sales person was a big help thank you Steve Raymond.
Ocean was great at helping me get my car serviced. Very pleasant to work with.
Ms. Diaz provided an outstanding car-buying experience for my parents. She was friendly, professional, and made the entire process smooth and stress-free. She took the time to understand what they were looking for and helped them find the perfect car without any pressure. The visit was pleasant, quick, and efficient from start to finish. We truly appreciate her excellent customer service and would highly recommend Ms. Diaz to anyone looking for a hassle-free car-buying experience!
The team at Steve Rayam was great and thank you Ron for keeping me informed on status of my vehicle. Also, the courtesy ride was great. Keep the great service moving forward.
From completing my inquiry online to coming into the dealership to purchase my new vehicle customer service was excellent. My sales representative Jonah was knowledgeable and professional. The sales manager went above and beyond to get my financing done!!!
Mal servicios me estaban cobrando algo que la aseguranza cubre y no querían dar la información bien
Rob was very friendly and helpful. He communicated at a high level and let me know what options I had around my vehicle.
This dealership was exceptional, salesman was patient with me and knowledgeable about the vehicle I purchased. The staff members manager and everyone I met were all very nice and professional.
Really appreciate all the kindness and professionalism Rob, Sloan, and Ocean have shown me as I've brought my car in to Steve Raymond.
The experience was awesome.... will definitely recommend your dealership to any one looking for a vehicle..
My service advisor ocean worked with my vehicles extended warranty to ensure service could be completed and kept me updated on the progress throughout
Sloan was so kind and kept me in the loop with all my work being done on my car. I had a long wait with my insurance and she was very helpful in informing me what steps we were at.
Rob Parrish was fantastic. He kept me informed every step of the way, and he went above and beyond.
Good experience. When I called with our issue, they were quick to get me in, and easy to work with.
Sloan was amazing, her kindness and customer service were second to none! She kept me informed and allowed me to have a positive experience last Friday! She is definitely an asset to your company!
Hamza was awesome to deal with. I’ll definitely make a return trip for my next purchase!
service was Great! Best service. wait time was great. Popcorn was always on point.Srevice was GREAT
Easy to schedule an appointment online. Easy to approve the work needed. Vehicle was ready on time!
Great service. Sloan was especially helpful especially when it turned out I was stuck there for awhile.
It was very easy to make an appointment. Everyone was very knowledgeable and efficient. I witnessed nice interactions between guests and service personnel.
Since 2020, service has gone down. Last time there three people waiting - you had 3 employees come out and asked if we been served. Answer NO, they said ok someone will be with you shortly, but they did not help - so why three people ask and can do nothing - frustrating and pointless. Looked like one person working. One of the three said there are three advisers we only saw one working.
Jonah provided me with amazing customer service! I went in to trade in my vehicle. Jonah’s was very friendly and attentive. We test drove several vehicles. Jonah worked with his finance manager and dealership manager for me to get a vehicle within my budget. I highly recommend this dealership. Thank you again Jonah!
I had an outstanding experience working with my sales representative YAYA at the Steve Rayman Chevrolet Smyrna . From the moment we started messaging back and forth about vehicles I wanted a walk around video to see which one I wanted to test drive before arriving to the dealership, She delivered and not once caught an attitude with all 100 questions I kept asking her.She answered all of my questions, kept me informed throughout the entire process, When I arrived in person there was a guy who assist name Jonah he was very knowledgeable and helpful assisting YaYa while she assisted ... Read More DealerRater - Jun 12, 2026
Very professional, courteous and knowledgeable. Our sales rep, Sloan. too bad the vehicle had too many issues.
Great job. Sloan was great communicating with me and keeping me informed, helped me get a rental, and after the part from GM arrived my vehcile was repaired quickly.
I traveled over six hours to purchase a vehicle after being provided a written deal sheet. Upon arrival, the terms of the deal were materially different from what was presented beforehand. After leaving and returning, the dealership adjusted the numbers but still required a $5,000 “Advantage” package, which they stated could not be removed. As an out-of-state buyer, I was informed that this package was not usable, yet I was still required to pay for it.
I was specifically told that part of this package included a vehicle tracking device that was already installed, which was cited as the reason it ... Read More DealerRater - Mar 23, 2026
Terrible service.! Kept car too ong!!!! No updates! Couldn't work! Loss of income! Lost employment.
I've always had good experiences with Steve Rayman - being and service - until my last servicing. So far, the repairs have been good but the dealing with my service advisor was horrible. You know repairs at a dealership with be more expensive but you expect them to be honest and knowledgeable. Aside from the fact that my vehicle was kept for a week, my service advisor not only gave me misinformation he also lied about the events. I saw my repair cost go from $1200 for the inspection to $2500 to $3400 then to $4800. He or the technician gave me the ... Read More DealerRater - Dec 22, 2025
I bought a used car put 12k down and received horrible service in regards to communication, registration, and overall delinquency. I was on the market to buy a new car after I crashed my previous on. The Sales personel were good. It was the ladies in the back office that didn't care, didn't know or a combination of the two that left this experience a regrettable on. Delia In specific would rarely ever pick up a call or return a call. My paperwork was messed up by them multiple times, I paid for car insurance for multiple months ... Read More DealerRater - Dec 9, 2025
I recently brought my vehicle in for a battery check and the process was handled with ease. I had to leave my vehicle overnight and my service advisor, Ethan, took great care of me and offered me an Uber back to my residence. The battery replacement was completed on the following day and I was back on my way. Steve Rayman Chevrolet is clicking on all cylinders with their customer service!
So far?I'm very happy with the service department at steve rayman chevrolet. Working with Ms. Lindsay and Ethan. Who quickly diagnosed my problem and now. Waiting for the repair.
I purchased a car from this dealership in July and was told I would receive a six-month warranty. Julian, the salesperson, assured me that I could visit any Car Bravo dealership for service if needed. When I tried to do so, the other dealership had no record of this warranty.
I reached out multiple times to both Julian and his manager, Dilla, and was told they would call me back — but I never heard from either of them. I even contacted the general manager’s secretary, who also promised to call me back. It’s now been weeks, and still ... Read More DealerRater - Oct 28, 2025
Today I worked with Yaya, who was able to make a horrible day into something special. It was wonderful to have an easy going and knowledgeable during what can be a very stressful decision making process and time.
Avoid Steve Rayman Chevrolet
This July I purchased a certified used vehicle from Steve Rayman Chevrolet and the experience has been a complete nightmare from start to finish. From the very beginning, the sales staff pressured me heavily while repeatedly claiming "we aren't high pressure" during my test drive. I was only willing to leave a deposit that day, yet the sales tactics were aggressive and misleading.
When I later checked the online listing, I discovered that the advertised price was supposed to include taxes and fees. This was not honored during our initial negotiations. Only after ... Read More DealerRater - Sep 11, 2025
As for the dealership, they are awful. Now my salesman was fantastic, he had to bend over backwards to get this sale completed. I purchased a 2022 Colorado for over $25,000.00 and Myron Parker my salesman had to fight daily for the other people at the dealership to do their jobs. Management there seems none existent. Used car sales. Service & Detail. I could write a book on how bad they are. Maybe if they promoted Myron to a manager position he could show them how to treat their customers.
Negative Three stars. AVOID this Dealership at all cost. DO NOT purchase from this place. Take your business elsewhere. Trust this review. Save your time and money. This is coming from a recent buyer . My experience from the start up until now has been worse than Horrible. They lack communication , you can never get in touch with anyone, and they also sold me a car with bad brakes and rotors. From the jump, it has been a hassle through financing and customer service. Worst managers. Purchased a 25,000.00 car with bad brakes and scratches on the paint. Had the brakes inspected ... Read More DealerRater - Jul 26, 2025
I recently purchased a 2022 Chevrolet Malibu here 2 months ago. It has been in the shop 3 times in my city which is 2 hours away from the dealership. I have called, emailed, and texted for 3 weeks now for assistance with this issue, and to obtain warranty information, and no one has contacted me. It amazes me how you drive on the lot, and you have more than enough attention and assistance. But once the sale ia final, you are no longer priority. I would highly recommend purchasing a car local rather than miles away from home.
Very professional, courteous and knowledgeable. Our sales rep, Camille was diligent and fair for getting us the vehicle we wanted at a fair price.
Edwin did a great job, very knowledgeable about the cars I went to see. Had a great experience! Will be back to buy another truck from him!
My sales person was Mr. Ortega. He did such a great job. One of the greatest experiences I’ve ever had buying a vehicle. I bought over 20 cars in my lifetime and this was by far the greatest experience. I highly recommend.
THESE GUYS ARE AWFUL. The service director Daniel Carcione is the epitome of a sleezy car guy. They give you the runaround and don't answer calls or respond to emails, damage your car while it is there, then charge you for things you specifically told them not to do and for things they didn't even tell you they were going to do. They are the WORST.
I bought the car in December of 2024. It’s now May of 2025 and still no tag. They sold me a car that had a lien from the previous owners and avoided my calls. The salesman even tried to act like a different person when I would reach out to her. I would not recommend this place to anyone with good values. We were unable to get insurance and use the car that I was stuck paying for. Please do not do business with the people at Steve Rayman.
Paid for 2 different warranty and when got my paperwork then switched it .and now want own up either warranty, I filed several complaints with chevy headquarters never heard back from them.called them many times they transfer me many times and want call back. Paid for rock chip warranty 1200.00 for 10 years and now it just less 1 year.still was denied to fix rock chips on my new 2024 suv.also Paid 3500.00 for 10 year or 150k miles warranty when got my paperwork it was switched to 5 year or 50k.what ever u do don't go there buy any new car or ... Read More DealerRater - Mar 24, 2025
I recently brought my Suburban to this dealership due to an unusual sound coming from the rear end. After a week of waiting, they diagnosed the issue as a compressor problem, and I proceeded with the repair, which I paid for in full. Upon driving the vehicle off the lot, the issue persisted exactly as it had before.
I contacted the dealership to inform them that the problem had not been resolved, expecting that they would prioritize the matter. Instead, I was told that it would take an additional three days for them to diagnose the issue again, and that ... Read More DealerRater - Mar 19, 2025
I had to perform my first maintenance on my C8 Corvette, and was struggling to find a location that could take me in at short notice, as I also had a nail in my tire, and along came the Service Department at Steve Rayman Chevrolet! Their friendly and courteous staff were awesome! Everyone was so polite and helpful! I must say, My Service Advisor, Alexandria “Alex,” was a total rockstar; seeing my service through final completion! This is now my dealership of choice! Thanks Team!!
DO NOT GO HERE! They do not appreciate a customer’s time and money and used car sales or service. The latest service appointment that I went to I had an appointment at 12:30 PM and left at 6 PM to which the advisor tried to overcharge me.
Showed flexibility. Service was prompt, accurate and friendly. I couldn't ask for more. Highly recommended
They were every professional, kept me updated promptly, and did great work. When I needed a ride to enterprise they got me an Uber very quickly.
My car was at the shop for 20 days for a steering column. I was told it would take a week to fix. They never updated me on the process and when I would call, no one would answer. I eventually went to the shop and called from the parking lot. No one answered but the ENTIRE service team was sitting in the office that day. I got there and 3 other people were there asking for updates on their car as well. The least they could do was communicate with us. Then on top of all of this, they order the ... Read More DealerRater - Jan 29, 2025
Great staff and service, no complaints at all from me. Work is always spot on.
Service department is terrible! Rude and didn’t bother to let me know the car was ready.
Reasonable, Affordable, Reliable and Respectful.. .They did a great job on my repairs.. I have a great appreciatiin for them
I recently had the pleasure of purchasing a truck from Ms. Keisha McCaster at Steve Rayman Chevrolet. What truly set Keisha apart is her extensive knowledge of the automotive industry and the vehicles they sell. She took the time to listen to my preferences and patiently answering all of my questions and providing valuable insight. Her expertise made the entire buying process stress-free and smooth. Throughout the buying process, Keisha demonstrated a genuine commitment to my satisfaction. Her follow-up after the sale was equally impressive, ensuring that I was completely satisfied with my purchase. Nate
My advisor isn’t organized,the agent quoted one price when the agent found out I had repair insurance my bill went up, also didn’t return calls or few text messages. When I picked up my car I was speaking with the manager about the bill the advisor never came into the office to see if everything was ok or did I need any assistance
I ordered a tire 1/02/25 I was told it would be there within the hour . Came back end of day still tire . Came back the next day no tire. I called I either was hung up on or no answers the phone . Long story short I got a refund I will not be getting my car serviced from there again. Not worth my time .
I loved how right from the start I was welcomed in and Because I wasn't sure I was directed to who I was supposed to be working with.
Quite simple I felt like a number instead of a customer. I definitely did not feel like I would highly recommend for a friend or go back to them myself.
I always Bring my vehicle to Steve Rayman because they have astonishing service and Jennifer B was very helpful with everything!
Took my car in for heater repair just prior to Halloween. I still do not have it back. I was told previously it was ready about three weeks ago, and when I went to pick up the car and paid, i drove down the road only to learn that new issues were present resulting from improper reassembly and missed by service technicians test drives resulting in steering linkage issues and problems with traction control. The car was unsafe to drive and presently remains in service. Calling up to the department to get updates on completion timing fails every time. It ... Read More DealerRater - Jan 20, 2025
Weak communication, timeliness was slow, issue that took days to address took days at another car repair. Erroneously accused me of stealing, and then didn’t apologize when their own computer showed it was an egregious mistake…
The service was efficient, including courtesy rides to and from the service department. I was pleased with the service.
The dealership is trying to keep my equity of my truck that I traded in. Trying to charge me a restock fee of a car deal that didn’t go through due to finance mistake on their part which voided the car I was suppose to buy but once I return the car the dealership wants to keep my equity in my traded car. They are trying to justify why they should keep $8700 of restock fee of a vehicle I had for 10 days and 400 miles. I wanted to return the vehicle when it was at 200 miles but they kept having ... Read More DealerRater - Jan 12, 2025
I had a terrible experience at my last appointment. Scheduled for an oil change at 9;30 am and didn't get pout of the shop until 2:30 pm. The employees that received the vehicles did all they could do, however seems like the mechanics was extremely slow getting tasks done. I think it should have taken no more than 2 hours to do an oil change and tire rotation. That's considering other tasks they were performing! Very disappointed former customer!!!
Employees are well experienced in what they were doing. They took excellent care of me.
Quick fast easy service. Car rides smooth now. Great offers for future needs as well.
Chante was amazing! Nothing more nothing less, I’m referring everyone to her! I love my car!
Worst experience ever, dropped my vehicle off for a simple diagnostic, it was there for a week, no touched the vehicle
Service department is ok. Everytime I come there's new people. Steve Raymen should have never sold this place
Keisha and her manager are both fantastic salespeople. They are very skilled at selling and were able to get me under budget on my car.
Trouble getting warranty part in but service manager helpfull in getting in III finally arriving..
My service experience has always been great, Kameyah is always a wonderful service advisor. Anytime I need any services performed I ask for her to be my advisor.
I had a job done for bouncing my tires. She let me know it would be within an hour time waited for 3 1/2 hours.
My experience here was terrible. I arrived at 7am for an oil change, to have my check engine light diagnosed, and to have my transmission inspected. The oil was changed and the technician was checking to see if they had the part to fix the cause of the check engine light at 9:30am, when my friend arrived to pick me up. I called at 1pm, they were still checking to see if they had the part. At 3:30 my service person called saying it was over $1,700 to fix the cause of the check engine light (a thermostat) but they were still ... Read More DealerRater - Dec 24, 2024
I hope to never have to go back there again. To say that the service was atrocious would be kind. 6 day wait to reset a sensor, for $457 plus $250 for a rental car since Steve Rayman couldn't provide a courtesy vehicle. Stay away from Steve Rayman in Smyrna!!!
I always have to wait to check in or check out. The oil change itself is always done right !!!!
Kameyah was professional and gave detailed information on what would be done and length of time needed to do the job.
Customer service was great.. they work until they got me riding. awesome experience thanks guys
Chante was the worse sales agent she had an attitude and hung up our call when she was upset never again will I be shopping from Steve Rayman Chevrolet
Great service , great people and they got me approved for the payment deal that I wanted.
Kam and her team are the best! Professional and nice! Steve Rayman is where you want your Chevrolet serviced!
My experience here was straightforward and informative. I gave my bottom line and got a great car to boot. Great job by the entire team!!!
Staff was professional and took their time explaining what needed to be done during my oil change
Poor customer service.. Received service and I had to return twice. Once because my oil light wasn't reset and second my fluid was not top off. Brake fluid was low. Another visit purchase tires and they put the wrong tires on my vehicle without asking me did I want that brand after I told the rep what brand I wanted.
My last couple of visits to Steve Rayman Chevrolet have been very satisfactory. Thomas does a good job running the service department.
Very patient. Worked with me to get a car I liked in my price range.
Oil change took over two hours after I was told 45 minutes. Still trying to get the wheel locks that were supposed to be on my car. Can’t get calls returned
Alex made my decision for repair easy and always communicated with me throughout the whole process.
Thomas was extremely professional and timely. He made the process smooth and easy. Stress free
The dealer surprised me a a lot of add ons above the listed price that I not o no y did not want but were and are useless. The sales lady was excellent. Chante
Extensive wait time with appointment and poor service. Chaotic and very disorganized organization. No concept of value of customers time
Alex was polite and professional. She made sure I had updates and answered all my questions.
They communicated well with me throughout the entire process. Alex standed on business with making sure I am satisfied.
The service team is attentive and ensures quality work is performed. My wait is always shorter than the estimate provided.
Had the car 1 month but has had to have multiple repairs already. Haven’t even paid the first note yet!
The service advisor was extremely helpful and was a pleasure to work with. Thank you
Always the same no answer to my problems never a solution not goog to me
Poor customer service and long wait times. It was difficult to find an employee and I waited over 45 minutes to pay for my service as Free I was notified that it was ready.
