Customer Testimonials
Paid for 2 different warranty and when got my paperwork then switched it .and now want own up either warranty, I filed several complaints with chevy headquarters never heard back from them.called them many times they transfer me many times and want call back. Paid for rock chip warranty 1200.00 for 10 years and now it just less 1 year.still was denied to fix rock chips on my new 2024 suv.also Paid 3500.00 for 10 year or 150k miles warranty when got my paperwork it was switched to 5 year or 50k.what ever u do don't go there buy any new car or ...
I recently brought my Suburban to this dealership due to an unusual sound coming from the rear end. After a week of waiting, they diagnosed the issue as a compressor problem, and I proceeded with the repair, which I paid for in full. Upon driving the vehicle off the lot, the issue persisted exactly as it had before. I contacted the dealership to inform them that the problem had not been resolved, expecting that they would prioritize the matter. Instead, I was told that it would take an additional three days for them to diagnose the issue again, and that ...
I had to perform my first maintenance on my C8 Corvette, and was struggling to find a location that could take me in at short notice, as I also had a nail in my tire, and along came the Service Department at Steve Rayman Chevrolet! Their friendly and courteous staff were awesome! Everyone was so polite and helpful! I must say, My Service Advisor, Alexandria “Alex,” was a total rockstar; seeing my service through final completion! This is now my dealership of choice! Thanks Team!!
DO NOT GO HERE! They do not appreciate a customer’s time and money and used car sales or service. The latest service appointment that I went to I had an appointment at 12:30 PM and left at 6 PM to which the advisor tried to overcharge me.
Showed flexibility. Service was prompt, accurate and friendly. I couldn't ask for more. Highly recommended
They were every professional, kept me updated promptly, and did great work. When I needed a ride to enterprise they got me an Uber very quickly.
My car was at the shop for 20 days for a steering column. I was told it would take a week to fix. They never updated me on the process and when I would call, no one would answer. I eventually went to the shop and called from the parking lot. No one answered but the ENTIRE service team was sitting in the office that day. I got there and 3 other people were there asking for updates on their car as well. The least they could do was communicate with us. Then on top of all of this, they order the ...
Great staff and service, no complaints at all from me. Work is always spot on.
Service department is terrible! Rude and didn’t bother to let me know the car was ready.
Reasonable, Affordable, Reliable and Respectful.. .They did a great job on my repairs.. I have a great appreciatiin for them
I recently had the pleasure of purchasing a truck from Ms. Keisha McCaster at Steve Rayman Chevrolet. What truly set Keisha apart is her extensive knowledge of the automotive industry and the vehicles they sell. She took the time to listen to my preferences and patiently answering all of my questions and providing valuable insight. Her expertise made the entire buying process stress-free and smooth. Throughout the buying process, Keisha demonstrated a genuine commitment to my satisfaction. Her follow-up after the sale was equally impressive, ensuring that I was completely satisfied with my purchase. Nate
My advisor isn’t organized,the agent quoted one price when the agent found out I had repair insurance my bill went up, also didn’t return calls or few text messages. When I picked up my car I was speaking with the manager about the bill the advisor never came into the office to see if everything was ok or did I need any assistance
I ordered a tire 1/02/25 I was told it would be there within the hour . Came back end of day still tire . Came back the next day no tire. I called I either was hung up on or no answers the phone . Long story short I got a refund I will not be getting my car serviced from there again. Not worth my time .
I loved how right from the start I was welcomed in and Because I wasn't sure I was directed to who I was supposed to be working with.
Quite simple I felt like a number instead of a customer. I definitely did not feel like I would highly recommend for a friend or go back to them myself.
I always Bring my vehicle to Steve Rayman because they have astonishing service and Jennifer B was very helpful with everything!
Took my car in for heater repair just prior to Halloween. I still do not have it back. I was told previously it was ready about three weeks ago, and when I went to pick up the car and paid, i drove down the road only to learn that new issues were present resulting from improper reassembly and missed by service technicians test drives resulting in steering linkage issues and problems with traction control. The car was unsafe to drive and presently remains in service. Calling up to the department to get updates on completion timing fails every time. It ...
Weak communication, timeliness was slow, issue that took days to address took days at another car repair. Erroneously accused me of stealing, and then didn’t apologize when their own computer showed it was an egregious mistake…
Phenomenal. Experience. The customer service is second to none. Outstanding job and would shop there over and over
The service was efficient, including courtesy rides to and from the service department. I was pleased with the service.
The dealership is trying to keep my equity of my truck that I traded in. Trying to charge me a restock fee of a car deal that didn’t go through due to finance mistake on their part which voided the car I was suppose to buy but once I return the car the dealership wants to keep my equity in my traded car. They are trying to justify why they should keep $8700 of restock fee of a vehicle I had for 10 days and 400 miles. I wanted to return the vehicle when it was at 200 miles but they kept having ...
I had a terrible experience at my last appointment. Scheduled for an oil change at 9;30 am and didn't get pout of the shop until 2:30 pm. The employees that received the vehicles did all they could do, however seems like the mechanics was extremely slow getting tasks done. I think it should have taken no more than 2 hours to do an oil change and tire rotation. That's considering other tasks they were performing! Very disappointed former customer!!!
Employees are well experienced in what they were doing. They took excellent care of me.
Quick fast easy service. Car rides smooth now. Great offers for future needs as well.
Chante was amazing! Nothing more nothing less, I’m referring everyone to her! I love my car!
Worst experience ever, dropped my vehicle off for a simple diagnostic, it was there for a week, no touched the vehicle
Service department is ok. Everytime I come there's new people. Steve Raymen should have never sold this place
Keisha and her manager are both fantastic salespeople. They are very skilled at selling and were able to get me under budget on my car.
Trouble getting warranty part in but service manager helpfull in getting in III finally arriving..
My service experience has always been great, Kameyah is always a wonderful service advisor. Anytime I need any services performed I ask for her to be my advisor.
I had a job done for bouncing my tires. She let me know it would be within an hour time waited for 3 1/2 hours.
My experience here was terrible. I arrived at 7am for an oil change, to have my check engine light diagnosed, and to have my transmission inspected. The oil was changed and the technician was checking to see if they had the part to fix the cause of the check engine light at 9:30am, when my friend arrived to pick me up. I called at 1pm, they were still checking to see if they had the part. At 3:30 my service person called saying it was over $1,700 to fix the cause of the check engine light (a thermostat) but they were still ...
I hope to never have to go back there again. To say that the service was atrocious would be kind. 6 day wait to reset a sensor, for $457 plus $250 for a rental car since Steve Rayman couldn't provide a courtesy vehicle. Stay away from Steve Rayman in Smyrna!!!
I always have to wait to check in or check out. The oil change itself is always done right !!!!
Kameyah was professional and gave detailed information on what would be done and length of time needed to do the job.
Customer service was great.. they work until they got me riding. awesome experience thanks guys
Chante was the worse sales agent she had an attitude and hung up our call when she was upset never again will I be shopping from Steve Rayman Chevrolet
Great service , great people and they got me approved for the payment deal that I wanted.
Kam and her team are the best! Professional and nice! Steve Rayman is where you want your Chevrolet serviced!
My experience here was straightforward and informative. I gave my bottom line and got a great car to boot. Great job by the entire team!!!
Staff was professional and took their time explaining what needed to be done during my oil change
Poor customer service.. Received service and I had to return twice. Once because my oil light wasn't reset and second my fluid was not top off. Brake fluid was low. Another visit purchase tires and they put the wrong tires on my vehicle without asking me did I want that brand after I told the rep what brand I wanted.
My last couple of visits to Steve Rayman Chevrolet have been very satisfactory. Thomas does a good job running the service department.
Very patient. Worked with me to get a car I liked in my price range.
Oil change took over two hours after I was told 45 minutes. Still trying to get the wheel locks that were supposed to be on my car. Can’t get calls returned
Alex made my decision for repair easy and always communicated with me throughout the whole process.
Thomas was extremely professional and timely. He made the process smooth and easy. Stress free
The dealer surprised me a a lot of add ons above the listed price that I not o no y did not want but were and are useless. The sales lady was excellent. Chante
Extensive wait time with appointment and poor service. Chaotic and very disorganized organization. No concept of value of customers time
Alex was polite and professional. She made sure I had updates and answered all my questions.
They communicated well with me throughout the entire process. Alex standed on business with making sure I am satisfied.
The service team is attentive and ensures quality work is performed. My wait is always shorter than the estimate provided.
Had the car 1 month but has had to have multiple repairs already. Haven’t even paid the first note yet!
The service advisor was extremely helpful and was a pleasure to work with. Thank you
Always the same no answer to my problems never a solution not goog to me
Poor customer service and long wait times. It was difficult to find an employee and I waited over 45 minutes to pay for my service as Free I was notified that it was ready.
Kind and courteous service boys and girls. Also has reasonable service prices. Would not hesitate to recommend family and friends to this service center.
Service Manager totally unprofessional. He has no respect for the customer experience. For example, he called a meeting with all the service advisors while customers waited to be assisted.
Chante, was very professional, excellent job knowledge. Great communicational skills. Showed concern for the customer needs. Kept me informed of the timing and process of the overall sale of the vehicle. Offered assistance in making sure the rental car was returned in a timely manner. Chante assisted me with transferring my goods from the trade in to my new car. I would recommended Chante to others that are interested in purchasing an automobile.
Not good service. It takes to long for oil change 3 1/2 hour. When I first arrived no one helped me. I had to ask for help. Terrible service.
Great service advisor Keep up with great customer service .five stars on the service thanks
Keisha was very professional and helpful... She was knowledgeable of the Inventory in stock and willing to get me the best deal...
The waiting area is terribly dirty and outdated. The service staff is hardly ever in their offices and they don’t even wash your car or put mats and paper over the seats.
Jennifer Burton, Service Advisor was very helpful, courteous, and professional. She assisted me in utilizing my Chevrolet credits and was very helpful in explaining the level of services provided to my car and potential and anticipated services required in the next 4 to 6 months.
Not a good experience. Called and said car was completed. It was not the case. I had to wait an hour and half for a “completed” car. Then got stuck with a $400 bill for an oil change.
Had a lot of reps available. We’re a little slow in doing the work. Was told it would be an hour for an oil change and tire rotation. Took 2 hours.
Staff very friendly and helpful. Had an easy time finding the vehicle I wanted. Also buying process pretty quickly and straight forward. Great place to go and find your next vehicle.
They had my car 2 days without telling me they were keeping it over night, They dropped off my vehicle & left it in a reserved spot & got me ticketed. There was no paperwork dropped off with my car so I have no idea what or if anything was done to my vehicle at all. This has been a terrible process to get these issues resolved.
No communication from anyone. Car in for warranty repairs, water pump, over 2 weeks and no one would return a call. Poor customer service
Has reached rock bottom will not return a simple oil change shouldn’t take 5hrs had to ask someone else because service writer couldn’t be found
The mechanic didn’t do what I asked he suggest something and did it without notifying me. When I got home my car never started back up. I went to the auto part store and purchased the part I originally asked Steve Rayman Chevrolet for and installed it myself with a YouTube video and I realized I paid Chevrolet over 1500 for an oil change and an extra key.
Very helpful and easy experience. I it the exact car I wanted and they made it seemless.
I made an appointment but sat there for three hours for an oil change. Techs charged $100 to look at truck cover just to tell me to buy another one.
Yesterday I met Keisha McCaster as I visited Steve Rayman to look at a 2021 Silverado. AS I approached the dealership and got out a voice said Good Evening Mr Frank. Good start, She is a very thorough cordial professional business woman who answers questions . She is patient and listens to help the customer. She made my visit a positive experience. The General Sales Manager Matt was extremely Knowledgeable and thorough. I was glad I made the visit and recommend them to all.
Oh my God, Jennifer was my service tech and she was amazing. I will only use her from now on. I usually buy my cars from SR; however, I bought this car at Carl Black. They offer terrible customer service. They should learn from you and Ed Voyles Honda how to treat customers.
Alexandria was pleasant, professional and efficient. It was faster than what I thought so that was great. Thanks
Excellent experience! Keep up the great work! My vehicle was serviced with no problems and I was able to make a same day appointment!
Keisha was great she worked very hard to get me into a car I loved and that worked for my budget. She remained calm and kind and moved moons for me!
This was the best treatment at any dealership that I've been to. Glad I trusted this location and happy with my purchase.
Advisor was friendly and super sweet. She and the other young lady looked to be the only ones working
Service was great, but the lounge is out of date and missing pads for the chairs.
Great experience. Always get me in and out with no problems. I think they are the best.
They have officially gotten the last dollar they will ever get from me. I made an appointment for 830 to get an oil change on my Silverado. When I told them who my advisor was, I was then informed he was off for the day. At that point every other service agent pretended as if they were too busy to assist me until I continued e to pop my head into each office until I caught someone to finally help me. After waiting an hour and a half I decide to inquire about what’s going on. I was told that ...
Communication and getting them to call us back was a challenge until Jennifer got involved. Definitely has potential otherwise.
Professional company, I am very satisfied with the company's services, I will definitely return there when I change my car next time. Mr. Mauricio is specific and objective, nothing is impossible for him. High personal culture.
I appreciate the way the whole service department accommodates my schedule. Whenever I pull up they always take great care of me . I will always use this location.
The experience was professional and everyone was very accommodating to everything I asked. Also, everything was explained thoroughly.
I bought a used vehicle from Steve Rayman this week. Terry, Justin, Geoffrey, and Tyler made the experience a pleasant one. They were helpful without being too pushy. And they were all extremely personable. I'm enjoying my new purchase and I hope to enjoy it for many years to come.
always have a good and professional experience when i come can't wait until next oil chance.
I depend and trust Steve Rayman Chevrolet with all of my vehicle repairs. Special thanks go out to Alex. She is a great asset to your organization. Please give our many thanks to Alex and her team for taking care of our vehicle maintenance needs.
soooo scammy and slimy! Please don't go here looking for a car. You should see the extra "coverages" and "warranties" they try to sneak into your payments. I still have no idea what the Steve Rayman Advantage package is, even though I asked several times. They all had different answers (but all claimed it was a "warranty" lol super specific). The finance guy kept telling me how "good he was at sales". First off, are you really? Secondly, how tacky to say that in front of customers. just so weird and ...
The Team was very Professional, attentive, Informative, and made great suggestions. This was my first time buying a new Car and they made it very easy for me. They were patient, and answered my questions. The team helped me to find my First Responder discount and my Auto Financing. It was GREAT working with them, I was impressed. I have recommended this Location and the Team to some of my associates. I'd like to give a Special acknowledgement to Jahlell Owens for helping me to complete the deal making it Possible for me to have my New Awesome 2024 Trailblazer ...
I get the royal treatment every time I'm there,, so it's not fair to ask me about service,, apparently I'm better than everyone else
Great experience. Traveling through North Georgia I developed an oil leak. When I arrived I was quickly greeted by Tyler. They quickly started looking for the cause. They discovered a punctured oil filter. They changed it and the oil. Then cleaned the underside of the Equinox. Highly recommend this dealership.
The staff was very friendly from beginning to end, they informed me if recalls that I was unaware of
Worst customer I be been to in a while. Thomas the service manager could have avoided all of this negative feedback and report. The service department actually cost them a potential trade in.
I had to wait over 5 weeks (after my service advisor forgot to put my 1st appointment on the secure when I spoke to her in 08/29/24 to be scheduled on 09/03/24) This appointment was scheduled fix the exhaust leak my car had installed at this dealership a couple months prior. ***when I spoke to Kameyah 08/29/24 when she said that I was getting scheduled for my appointment the following Tuesday 09/03/24**** I followed back up with her the following Friday when she said I could be seeing on the sept. 23rd. Which then got pushed back AGAIN until 10/10/24. As soon as I showed up ...
professionalism and customer service has suffered post pandemic. Waits are too long. Appoinments mean nothing.
Great customer service from Tyler and Donell. Made my experience worth the long wait process
Had a pleasant experience in dealing with the sales person and the entire purchase process.